Customer support
1 Returns and Exchanges
1.1 How can I return or exchange an Item?

Unfortunately due to the type of merchandise that we carry for the protection of our consumers and staff, we do not except any returns or exchanges. 

1.2 What if I received a damaged item?

All of our items are inspected before they get shipped out. We are not responsible for postal damage, but in the case that you do receive a damaged item please contact the A lot MooRe store at (669) 230-6134.

1.3 What if I got the wrong size?

In the case that you ordered or purchased an item that isn’t your size we unfortunately do not accept any returns or exchanges. In order to avoid this we recommend to view the size charts in order to purchase the correct size. 

1.4 What if I didn’t like an item?

Unfortunately there are no returns or exchanges, we recommend you to view all of our products to ensure you choose the correct item.

2 Store Information
2.1 Where are you located?

We are located at 1020 The Alameda STE A, San Jose, CA 95126

2.2 What are your hours?

We are open from 12:00 PM to 8:00 PM, Mondays through Saturdays. 

Hours are subject to change without notice.

2.3 What is the store’s phone number?

Our phone number is (669) 230-6134, feel free to call during business hours in order to get a hold of someone. If you are unable to get a hold of someone please leave a message and someone will contact you during regular business hours.

2.4 What brands do you carry?

We carry of a variety of merchandise from brands such as: Andrew Christian, Cell Block 13, VicedMan, Nasty Pig, Joe Snyder, Jor, PiKante, and much MooRe!

2.5 Can I place a personal order through the store?

If there is a certain item that you are searching for or one we do not have in stock, there is a possibility we may be able to order it for you. Please contact us for further information.

3 Payment Information
3.1 What forms of payment do you accept?

In store: We accept Cash, Visa, MasterCard, Apple Pay, and American Express

Online: We accept MasterCard, Visa, and American Express

4 Shipping and Handling
4.1 How much is shipping?

Standard shipping is $5.00 

4.2 How long will shipping take?

Shipping will generally take between 3-5 business days.

4.3 How long does it take to process my shipment?

Full processing time will take about 2-3 business days.

4.4 Are packages discreet?

Yes, all our shipments are packaged within a standard packaging.